Welcome to The Vaultt Store. Please read the following terms and conditions ("Terms") carefully before using our website or making any purchase. By accessing or using the website, you agree to comply with and be bound by these Terms.
• By placing an order, you agree to these terms and conditions.
• All orders are subject to acceptance and availability.
No Returns:
We do not accept returns or cancellations on any orders once they are placed.
Replacements Only for Damaged or Incorrect Products:
Replacements will only be provided if the product delivered is damaged or different from what was ordered (e.g., incorrect size, model, or color).
To qualify, the issue must be clearly shown in a video as detailed below.
A clear, continuous video of the entire parcel opening process is mandatory to claim any replacement due to damage or discrepancy.
• You must contact our customer support within 24 hours of receiving the order.
• Attach the complete parcel opening video and order details with your request.
• Our team will review your claim within 3 business days and provide a decision.
• No refunds, returns, replacements, or exchanges will be provided for reasons except as stated above.
• Any claims made after 24 hours of delivery, or without a valid parcel opening video, will not be considered.
• It is your responsibility to record and retain a proper parcel opening video as proof for any replacement claim.
• You are responsible for providing accurate contact and delivery information.
Our support team will review eligible claims and respond within 3 working days from receipt of a valid claim.
• We are not responsible for any indirect, incidental, or consequential damages arising from product use, delivery delays, or service interruptions.
• Our liability, in any case, is limited to the amount paid for the product.
All site content, including logos, images, and designs, are the intellectual property of The Vaultt Store and may not be used without permission.
• We reserve the right to change these terms and conditions at any time without prior notice.
• Please review this page before making any purchase, as the latest version of the Terms will apply.
Agreement
By using this website and placing an order, you acknowledge and accept all the above terms and conditions. If you do not agree to these terms, please do not use the website or place an order.
Contact us if you have any questions about these terms.